![]() Fast forward to August 2020, when Taylor joined Notion as their new Head of Customer Experience, a role that combines products, sales and support to run what she calls the “front door experience” for customers (more on that later). She spent the better part of the decade figuring out the company’s famous self-serve funnel and refining the product feedback loop, ultimately leading their SMB revenue and scaled sales operation. ![]() Taylor left Salesforce to join Dropbox in 2012, starting in support and moving into channel and sales development. That email kicked off what would prove to be an impressive career in tech. Within 10 minutes, the founder responded and introduced a recruiter to Taylor, who ended up landing a role as a corporate sales rep. She took a chance and sent a cold email to Marc Benioff (a fellow Trojan). Back in 2009, Kate Taylor was graduating from the University of Southern California in the midst of the recession - not the optimal time to be job hunting.
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